Shipping & Guarantee

Thank you for supporting my small business! TRiN's Tropical Fish is owned and operated by one person. I personally care for the livestock, prepare orders, answer emails, and ship every order. Because of this, I cannot process orders as quickly as larger companies.

If you email me and do not receive a reply, please check your spam folder first. If you still have not received a response after 72 hours, please send your message again at trin@trinsfish.com.

Shipping Policy - Quick Summary

Please read before placing your order.

Orders typically ship within 5 business days on Monday, Tuesday, or Wednesday.
The Live Arrival Guarantee requires notification within 2 hours of delivery, along with clear photos of the unopened shipping bag.
Refunds are issued for confirmed DOAs only. No replacements.
Shipping charges are non-refundable.
Once the shipping bag has been opened or the livestock has been added to your aquarium, the Live Arrival Guarantee ends.
Quarantine all new livestock for at least 14 days before introducing them into your display aquarium.
Please monitor your tracking and bring your package inside immediately after delivery.
I do not accept returns on live livestock.
Customer-requested cancellations before shipment are subject to a 10% cancellation fee.
Packages marked Delivered by USPS or UPS are not eligible for refunds or replacements.
Some livestock cannot legally be shipped to certain states. State restrictions are listed in the individual product descriptions.
If your order contains restricted livestock, the restricted item(s) will be removed, refunded, and the remainder of your order will ship as scheduled without prior notice.
Live plants cannot be shipped to California.
By placing an order, you acknowledge that you have read and agree to these policies.

Complete Shipping & Guarantee Policy

Live Arrival Guarantee

I guarantee that all livestock will arrive alive and healthy.

If any livestock arrives Dead on Arrival (DOA), you must notify me within 2 hours of the delivery time shown by the carrier.

Please provide two clear photos showing the livestock inside the unopened shipping bag before opening it. Melted or severely damaged plants are covered under the same policy.

Refunds are issued only for confirmed DOAs. Shipping charges are non-refundable, and I do not send replacement livestock.

Quarantine & Health

All livestock is quarantined and observed until healthy before being offered for sale.

I strongly recommend quarantining all new livestock for at least 14 days before introducing it into your display aquarium.

The Live Arrival Guarantee only covers livestock upon arrival. Once the shipping bag has been opened or the livestock has been introduced into your aquarium, the guarantee ends. I cannot guarantee compatibility with existing livestock, water quality, diseases introduced by existing livestock, or losses occurring after introduction.

Shipping

Most orders ship within 5 business days.

Orders are typically shipped on Monday, Tuesday, and Wednesday. Some species may require additional fasting before shipment.

Livestock is shipped by USPS Priority Mail or UPS in insulated Styrofoam boxes.

Transit times provided by USPS and UPS are estimates only and are not guaranteed. Carrier delays beyond my control do not automatically qualify an order for a refund.

To reduce shipping delays and rough handling, shipments are no longer marked "LIVE FISH."

I reserve the right to delay shipment when weather conditions are unsafe for live animals.

Customer Responsibilities

Please verify your order, shipping address, shipping method, quantities, and livestock selections before submitting your order.

It is your responsibility to monitor your tracking information and retrieve your package promptly. Please do not leave live animals outside in extreme temperatures.

Packages held at a USPS or UPS location, including UPS Access Points, should be picked up on the first day they become available whenever possible. The Live Arrival Guarantee does not cover livestock that is not retrieved promptly after the carrier makes it available for pickup.

Some livestock may be restricted or prohibited in certain states. These restrictions are listed in the individual product descriptions. It is the customer's responsibility to ensure the livestock ordered is legal to own and receive in their state.

If an order contains livestock that cannot legally be shipped to your state, the restricted item(s) will be removed from the order, refunded, and the remainder of the order will ship as scheduled without prior notice. Orders will not be delayed while attempting to contact customers regarding restricted items.

Orders & Cancellations

Orders may be refused or canceled at my discretion.

Customer-requested cancellations before shipment are subject to a 10% cancellation fee to cover non-refundable payment processing fees.

Once an order has shipped, all sales are final.

I reserve the right to refuse future orders from customers who repeatedly abuse the Live Arrival Guarantee, submit fraudulent claims, file repeated payment disputes, or engage in abusive or threatening behavior.

Returns

Returns are not accepted on live livestock.

Lost, Stolen, Delayed, or Misdelivered Packages

Once a package has been accepted by USPS or UPS, responsibility for delivery rests with the shipping carrier.

If tracking shows Delivered, please check the delivery location, ask household members or neighbors, and contact your local USPS or UPS office.

Packages marked Delivered are not eligible for refunds or replacements.

California Plant Orders

Due to California regulations, live plants cannot be shipped to California. Plant orders shipping to California will be canceled.

Thank you for supporting a small business. These policies are intended to protect both my customers and the health and well-being of the animals I ship.