Shipping & Guarantee
We are a small business ran by 2 people, please keep that in mind when buying from us. We can not processes orders as fast as some of the larger companies with many employees because we simply do not have enough hours in the day to get it all done.
We offer 100% guaranteed live healthy arrival in the rare event of DOA you must contact us within 2 hours of delivery to notify us of the problem, please take 2 clear photos of any DOAs before opening the bag. This includes any wilted or melted plants. The guarantee is void after 2 hours or after the bag has been opened. Refunds will be per DOA, any replacements will be sent at no cost to you, if the entire order is a loss shipping will also be refunded.
In the event you are missing items in your order we require clear pictures of fish in the unopened bag. No refunds or replacements will be given without pictures.
It is your responsibility to watch the tracking of your shipment. Remember these are living creatures please don't leave them outside in the heat and cold.
DUE to extreme delay's and poor handling of boxes labeled "LIVE FISH" we will no longer be marking boxes "LIVE FISH"
Shipping Schedule Most orders ship within 5 business days. Some fish may need a longer fasting period to reduce ammonia in the bag.
Our regular shipping days are Monday, Tuesday, Wednesday. Please keep in mind if you order on Monday - Wednesday your order may not go out until the following week. Transit times are 1-3 days depending on location.
Please make sure you check over your order before submitting it. Make sure the quantities are correct and the correct shipping is selected. Failure to do so may delay the shipping of your order.
FLAT RATE SHIPPING
Live Animals USPS Priority Mail or UPS 2-3 day transit time with Styrofoam box. Most fish ship fine this way, do not use this option if your day time temps are above 90 degrees or below 32 degrees.
No Plant shipping to California. All plant shipments to California require permits, plant orders from California will be cancelled without notification.