- Shipping & Guarantee
Shipping & Guarantee
We make buying from us as risk free as possible, we offer 100% guaranteed live healthy arrival in the rare event of DOA you must contact us within 2 hours of delivery to notify us of the problem, please take 2 clear photos of any DOAs before opening the bag. The guarantee is void after 2 hours or after the bag has been opened. Refunds will be per DOA, any replacements will be sent at no cost to you, if the entire order is a loss shipping will also be refunded.
In the event you are missing items in your order we require clear pictures of fish in the unopened bag. No refunds or replacements will be given without pictures.
It is your responsibility to watch the tracking of your shipment. Remember these are living creatures please don't leave them outside in the heat and cold.
SOME FISH REQUIRE OVERNIGHT SHIPPING TO BE GUARANTEED any fish that requires overnight shipping will have that info at the top of their product description page. We will also contact you before shipping any fish that are not guaranteed. If you have any problems with your order just contact us.
Most orders ship within 4 business days depending on how busy we are. Orders may be delayed around postal holidays or bad weather.
Awaiting Fulfillment - Your order is in queue and is waiting to be shipped.
Shipped - Your order has been shipped and is in transit.
Refunded - Your order has been refunded this is usually sent via automated email in an invoice like format.
USPS boxes will be unmarked, marking boxes live fish or fragile can cause long delay's and increased the chance DOA's. We will mark boxes upon request but our guarantee is void if the package is late.
Please make sure you check over your order before submitting it. Make sure the quantities are correct and the correct shipping is selected. Failure to do so may delay the shipping of your order.
USPS shipping days are as follows Monday, Tuesday, Wednesday, and Saturday (weather and holidays permitting)
UPS shipping days are Monday thru Thursday (weather and holidays permitting)
FLAT RATE SHIPPING
Plants / Dry Goods USPS Priority Mail 2-3 day transit time no insulated box. Do not pick this option if you are buying any live animals.
Live Animals / anything else we sell USPS Priority Mail or UPS 2-3 day transit time with Styrofoam box. Most fish ship fine this way, do not use this option if your day time temps are above 90 degrees or below 32 degrees.
UPS overnight delivery with insulated box. This should be used for discus, larger fish, stingray, rare plecos, and expensive fish. Any fish that requires overnight shipping will have that info at the top of their product description page. Overnight shipping is also required if your daytime temps are below 32 degrees.
Sometimes as a courtesy we upgrade your order to early AM delivery. This does not mean if the package is late you are entitled to a refund as you're not paying for the early AM delivery. We only guarantee that it gets there sometime that day this could be anywhere between 8am and 11pm. Even UPS does not reimburse us if this is late.
No Plant shipping to California. All plant shipments to California require permits, endorsements, and certifications on every box from a local wildlife agency guaranteeing that the package does not contain species of Hygrophila. Unfortunately the time and cost of these permits make it so we can not remain competitive in pricing. Therefore we are unable to ship to California. Plant orders from California may be cancelled without notification.
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